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​Purchases 

Thank you for shopping at  
Heidi Wulfraat WoolWorks Studio in Nova Scotia, Canada. 
Your business is sincerely appreciated.
All  of the yarns and fibres in this shop have been prepared by hand.  
Hand Spun yarns may have slight inconsistencies within skeins. Variations in colour may occur throughout small batches and within individual hand dyed products. These are the marks of a genuine handcrafted product that add the unique vitality which defines them. These variations, highlights, and surprises have held my fascination for the past 20 years. I hope that they will bring the same sense of joy to you and your handcraft.

  Products and services on this website are priced in Canadian Dollars.

​

Privacy and Security

​Thewoolworks.com will never sell, or otherwise distribute any personal information to third parties under any circumstance.  Information collected on this website is used only to process your order. Thewoolworks.com is a secure SSL encrypted ecommerce website.


​Returns

Returns on physical products will be accepted within 30 days from the date of purchase. To be eligible for a return your item must be unused, in original condition, in original packaging and accompanied by the receipt of purchase.
You are responsible for return shipping cost.
The Initial shipping cost upon purchase is non-refundable. 
You will be reimbursed for the cost of your item at purchase minus the cost of shipping at purchase.
Upon receiving and reviewing your item we will notify you with regards  to the status of your return.
All eligible refunds will be made in the original method of payment.
There is no re-stocking fee for a returned item.
Please note that there are no returns or refunds on digital downloads.
​

Shipping Within Canada


All orders will be shipped via Canada Post Expedited within 3-5 business days from the date of payment. Delivery within Canada is usually made 1-10 business days after shipping. Should there be any change in this schedule you will be notified immediately.
​Shipping rates will be calculated upon order with respect to your location.
FREE SHIPPING WITHIN CANADA ON ORDERS OVER $199* 
FLAT RATE of $16.95 WITHIN CANADA on orders under $199
*some exceptions may apply


Spinning wheels, looms and drum carders ship only within Canada.
A shipping fee does apply to these products. This cost of shipping has been included in the price listed for  spinning wheels, looms, and drum carders


Canada post does not provide complimentary tracking information for small packages shipped within Canada.
A tracking service is available at additional cost, by special request. Please contact us if you wish to add a tracking service to your order. 
* tracking will automatically be provided with all wheel and Loom orders*



Shipping to The United States

All orders will be shipped via Canada Post within 3-5 business days from the date of payment. Delivery from Canada is usually made 6-12 days after shipping. 
Should there be any change in this schedule you will be notified immediately.
​Shipping rates will be calculated upon order with respect to your location.

Spinning wheels, looms, and drum carders cannot
be shipped to the US due to distributer propriety
. 


Canada post does not provide complimentary tracking information for packages shipped to the US.
A tracking service is available at additional cost, by special request. Please contact us if you wish to add a tracking service to your order.


Shipping is Free to the US on all orders over $500.00 CAD before tax unless otherwise indicated. ​** some exceptions may apply**                 

Shipping Rates to the United States

Expedited Parcel USA   C$0 - C$75.00 ships at  $26.95 CAD
Expedited Parcel USA   C$75.01 - C$200.00 ships at  $39.95 CAD
Expedited Parcel USA   C$200.01 - C$400.00 ships at  $59.95 CAD
Expedited Parcel USA   C$400.01 - C$500.00 ships at  $69.95 CAD
Expedited Parcel USA   C$500.01 - C$1000.00 ships at  $92 CAD



SHIPPING TO THE UNITED KINGDOM

Spinning wheels, looms, and drum carders cannot 
be shipped to the United Kingdom due to distributer propriety
. 


Canada post does not provide complimentary tracking information for packages shipped to the United Kingdom.
A tracking service is available at additional cost, by special request. Please contact us if you wish to add a tracking service to your order.

​

Shipping Rates to the United Kingdom

CA$0.00 to CA $75.00 ships at 41.95
CA$75.01 to CA$200.00 ships at $57.95
CA$200.01 to CA$350.00 ships at $62.95
CA$350.01 to CA$500.00 ships at $65.90

** some exceptions may apply**

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The content of this site is original and protected under copyright.
All images and text  © Heidi Wulfraat WoolWorks Studio 
​2021 - onwards,  all rights reserv
ed.  
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